Summary
Field IT Management is accountable for field deployment and operation of Microsoft IT services in the field. This function ensures consistent and systematic delivery of applications and infrastructure programs and projects in the field, which support the Microsoft businesses internationally, and supports business efforts through activities such as IT Showcase to talk about How Microsoft does IT in front of customers.
Reporting to the Area IT Manager for Central & Eastern Europe and Middle East Africa, the Vendor IT Manager is accountable for supporting the delivery of all Infrastructure services for Microsoft in NEPA region - for Lebanon onsite and remotely for Morocco, Algeria, Libya, Tunisia, Lebanon, Jordan and Pakistan).
We are looking for:
- This requires an emphasis on IT day-day operations and & process management, technical capability and project execution skills. A proven track record in end-user training is beneficial
- Ability to communicate at all levels in the organization as well as the ability to translate technology solutions into business solutions.
- Project management/execution
- Excellent presentation skills
- Multicultural experience
- Ability to deal with ambiguity and respond to unplanned demand
- Willingness to travel is required
- High emphasis and focused on Customer Satisfaction
You will be further qualified if you have:
Strong ability to collaborate across multiple teams internally & internationally.
Prioritisation within a Multi-tasking environment.
We offer:
- An international work environment that is characterized by flexibility, an informal atmosphere, and a fast pace.
- Rich opportunities for using and developing your skills, taking responsibility and influencing our product design.
- Highly professional and motivated colleagues who value and support your contributions.
- A dynamic international workplace with unparalleled opportunities for personal and professional growth.
- An attractive compensation package that will match your responsibility.
Workplace in Microsoft is Beirut, Lebanon
Job description:
Run the Utility: Working with the Area IT Manager to define IT improvements within the sites and deliver these improvements in line with regional commitments and business requirements. Operational Excellence is key requirement for our delivery of our IT Infrastructure Services.
WorkSmart Program: To work with the Area IT Manager to identify productivity challenges onsite and develop and execute productivity plans to meet required targets.
Helpdesk Liaison; Collaborate with other IT Managers across the region to understand helpdesk challenges, run customer focus groups to gain feedback on helpdesk services and input to helpdesk management. Be the point of contact in region for helpdesk liaison, input and feedback.
Rhythm of the Business; Contribute to gathering and acting on customer feedback, conducting the Quarterly business Review, Budget Planning, Monthly reporting, Attending team meetings and relevant conferences, Populating and maintaining the business Scorecard.
Dogfooding; Assisting the Area IT Manager to develop and execute plans for dogfooding beta products, evangelizing the products and assisting the migration plan to upgrade the site to the latest release of MS product through setting targets, EPE sessions, events and clinics.
Process Improvement and Cost Awareness: In order to align with the growth and increasing requirements of the business, agile planning and execution is required. Likewise our focus is of continuously improve our processes as well as identify cost saving/avoidance opportunities for the IT services delivered locally.
Languages: English and French are mandatory, Arabic is optional.
Communications:
Regular communication with Area IT Manager to understand service delivery requirements.
Regular communication with NEPA Leadership team is crucial to best align our efforts.
Promote evolution of IT services to internal and external stakeholders.
Communication with Area IT Manager and Service Management to evolve services and address issues.
Partner with the members of the IT Service Management function, Facility, Finance, Security to drive excellence in delivery and communications.
For more information about this position you are welcome to contact Area IT Manager – Central & Eastern Europe & Middle East Africa, Bethina Fehlisch, mailto:bethinaf@microsoft.com
Or Talent Acquisition Lead for NEPA – Tala Baaklini: i-baak@microsoft.com